Job Description
Job Description
Job Description
Benefits:
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Paid time off
- Training & development
Our brand purpose is to
Elevate the Lives of the People we Touch . Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door.
Company Perks Personal and Career Development
Comprehensive Leadership Training
Stunning Retreats
Massage Heights Family Fund
Employee Discounts
Digital Work Environment
Competitive salary with bonus opportunities
Schedule/Expected Work Hours Full-time position
Ability to work weekends, evenings, and holidays hours are required
Job Summary Seeking a Spa Director who reports directly to the Regional Director and manages the daily operations of the location. The essential duties and responsibilities of the Spa Director are to lead the team in member acquisition, ensure exceptional guest service, grow the member base through membership sales and build team member culture.
Responsibilities Recruit, hire, train, develop and retain employees
Accountable for driving revenue and profitability through inventory management and consistency through services
Directly supervise and be accountable for all aspects of retreat operations
Create and manage team member schedules for optimal retreat performance
Adhere and align the team and retreat to our brand values and standards
Achieve retreat goals regarding membership sales and retention
Supporting and training the brands mission, core values, and standards
Participate in all corporate initiatives including monthly calls, training, and other cultural programs
Maintaining operational standards according to Massage Heights policies, procedures, and protocols
Set individual team member goals and retreat goals; create plans and convert plans into action to meet and exceed goals
Plan, prepare, and execute events to promote Massage Heights in your area
Conduct the necessary marketing activities to drive leads
Develop partnerships with local businesses in your area
Qualifications Minimum 2 years of membership-based service and/or retail management experience
Experience managing hourly wage employees
Self-starter strong with leadership, organization, communication, and interpersonal skills
Working knowledge of labor and employment laws.
Experience in training, coaching, and conflict resolution
Able to build and sustain a positive employee culture
Working knowledge of computers and standard software
Basic business math skills
Financial and P&L experience
Preferred Qualifications Practical knowledge of working with Zenoti or other Spa POS software systems
Understanding spa environment and massage and skincare services
Experience working in a franchise model
Company Overview Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests wellness goals through providing therapeutic and healing services.
Company Values Loyal
Authentic
Passionate
Diligent
Job Tags
Hourly pay, Holiday work, Full time, Local area, Flexible hours, Weekend work, Afternoon shift,