Job Description

Location This position is located at 865 W Main Ave, Spokane, Washington, 99201 United States. Role Summary The Assistant Store Manager supports the selling, service, and operations of the store to achieve an engaging and inspiring environment. This includes the development of others, collaborating with key partners, and supporting store operations and visual needs. Role Responsibilities Brand Experience Acts as a brand ambassador and reflects the company values; partners with the leadership team on the creation of an engaging visual experience that appeals to the FP customer. Creates selling initiatives that enhance the customer experience; encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer in an authentic way. Delivers a seamless, omni-channel shopping and event experience through understanding and utilization of MPOS, POS, and customer service applications. Leadership + Team Management Guides the team to prioritize customer service and styling recommendations to drive metrics and achieve store goals; provides employees with timely and specific feedback to create a culture of action and accountability. Participates as the manager-on-duty by driving engagement in each zone through communication, adaptability, and fostering a collaborative selling environment; exhibits strong decision-making and multi-tasking capabilities. Supports the Store Manager in recruiting, hiring, and retaining top talent; facilitates thoughtful onboarding for new hires to drive a strong brand, customer, and store connection. Visual + Business Operations Sustains daily operating standards by taking an active role in assessing sales forecasting and supporting scheduling and payroll to ensure an effective daily zone chart. Utilizes company tools to analyze business opportunities within product placement, outfitting, and stock levels. Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining visual and display standards; ensures omni-channel orders are processed timely and accurately. Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policies and procedures to support store profitability. Communication + Relationships Leads with an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow-through, and ensure that the store team is heard and supported. Stays current and responds to interoffice communication while ensuring important company information reaches all levels of the team; facilitates the sharing of product knowledge, current trends, visual priorities, and brand messaging through daily meetings with the team. Provides global insight related to the customer experience regarding product and presentation and shares feedback with the Store Manager. Embraces a culture of development by protecting time with direct reports; proactive in setting goals and delivering feedback for team growth. Role Qualifications Love for the FP brand. 1+ years of store leadership experience. Experience being a team player. Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays. Eagerness to learn and grow within the organization. The Perks URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility for specific benefits may be subject to location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings, and much more! For additional information visit this link . Pay Range Starting from USD $22.00/Hr. Free People Wage Transparency To view information related to various state-specific wage transparency laws, click here. Please note, if a full-time role is eligible to participate in the Sales Bonus Program, this may result in bringing the total compensation to a higher range. EEO Statement URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair, and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees. #J-18808-Ljbffr Urban Outfitters, Inc.

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