Job Description
Top Skills' Details
The selected candidate will provide Application and Desktop Support services. This includes: troubleshooting for PC, network, phone, printer hardware and software, mobile devices, handhelds. The selected candidate will also participate in technology refresh projects, provides in-person, desk-side and remote support to business users. In addition, the Desktop Support candidate will serve as the initial point of contact for troubleshooting all IT related problems. The ability to communicate effectively and professionally with business users, clients and internal IT support elements is a must.
There will be a bit of travel for this position on an as needed basis. They will be traveling between Pasco, Spokane, and Plymouth. We are looking for candidates who are ready to work and willing to learn. Candidates can be more junior but they need to have a strong technical acumen and great soft skills/customer service. This person will sit in the Pasco area and will be working closely with field workers, so they will need to be able to work well with those around them. They also need to be able to work well by themselves. We need to see candidates who have great communication and professionalism. They need to be reliable and provide great customer support. Need to be able to work in an business environment.
Additional Skills & Qualifications
MS Office 365, Microsoft Teams, Windows 10, PXE with imaging computers, Edge, Internet Explorer, Active Directory, iPhone support, Citrix, Remote Assistance/ Remote Desktop, HP Desktop/Laptops, Multi-Function printers
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