Job Description

Job Description

Description

Job Summary

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Provide PC hardware and software installation and support services and Internet access support services.

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Job Specific Duties

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• Installs, configures, implements and maintains desktop client software, e.g. Microsoft applications (Outlook, Exchange, Internet Explorer, Office, Windows, etc.) and/or Mac applications (Entourage, Safari, Office, Mac O/S, etc.), meeting SLAs on incidents and service requests. 
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• Installs, relocates and supports PCs, servers, printers and other computer-related equipment.
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• Tracks MCH’s assets by updating information as equipment is replaced, moved or changed.
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• Under supervision, tests network connectivity and access to ensure security, integrity and accuracy of data transmitted throughout MCH. Ensures that physical connections are standard, orderly and clearly identified. 
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Qualifications

Minimum Job Requirements

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• BS degree in Computer Science/ Information Systems/related major or at least 2-4 years of equivalent work experience.
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• Extensive experience with setup, repair and modification of Windows PC desktops and laptops, printers and other peripherals.
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• Troubleshooting skills with 2 years of experience in a Windows- based environment(s) and/or 2 years of experience with Macs.
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Knowledge, Skills, and Abilities

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• Action- oriented and self- motivated with the ability to improve the effectiveness, performance and efficiency of the Client Support team.
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• Certification in A+ and current MCSE preferred.
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• Excellent communication and interpersonal skills. Ability to prioritize tasks and complete assignments within an estimated time frame. Superior documentation skills are a must.
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• Knowledge and experience of desktop and network management, deployment and tracking tools such as SMS, Ghost, Citrix or comparable applications.
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• Sound knowledge of Helpdesk and Asset management software, and general Helpdesk/ Trouble Ticket and Project Management process.
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• Advanced knowledge of Windows 2000/ XP/ Vista, Windows 2000/ 2003/ 2008 Server, Microsoft Office XP/2003/ 2007, Microsoft Project, Microsoft Visio, Lotus Notes, Symantec Antivirus and other business applications.
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Job :

Information Technology

Department :

IT SERVICE MANAGEMENT-1000-921904

Job Status

:Full Time

Job Tags

Full time, Work experience placement, Relocation,

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